Lucidya is a Riyadh-based AI-powered customer experience management (CXM) platform tailored for the Arab world. Founded in 2016, it leverages proprietary Arabic Natural Language Processing (NLP) technology to provide real-time insights across digital channels, including social media, email, and chat. Lucidya's platform enables organizations to understand and engage with customers effectively, offering features like sentiment analysis with 92% accuracy across 15 Arabic dialects.